Asides

  • HDMI over Twin Cat 5 Wiring Guidance

    Before you install a TwinWire system or as part of the troubleshooting process, we recommend reading this infosheet relating to important aspects of the Cat cabling – the digital pipeline for your system.

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  • Troubleshooting: remote Control battery installation

     

     

    When using the remote with the penny type battery, the battery needs to be inserted in a specific way. When you remove the battery cover, there is a small metal tab on the right hand side of the battery compartment. the penny battery needs to be placed underneath this small tab, please see attached image for correct insertion method.

  • HDMI over Cat5 – Installer Required Knowledge

    Top issues in Cat5e/6 installations

    As an installer tasked with distributing HDMI signals over Category 5e/6 cable, it is useful to understand some crucial elements that makeup the HDMI signal. How it leaves the transmitter and ideally how it should still look when the receiver receives it.

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  • Modular 8×8, 4×4 & mHub 4K IP, RS232 and IR Control Information

    The Modular range of products and the mHub 4k support control via I.P., Rs232 and Infrared.

    All the settings and control strings for each of these control methods are located here – Modular Control

  • The correct approach to troubleshooting your system

    When attempting to troubleshoot any issue, we need to isolate where the root cause of the fault could lie by a logical process of elimination.

    The art of effective troubleshooting is the application of logic and deductive reasoning.

    At the start of a troubleshooting process, never rule out anything as not a potential cause of the problem. Every aspect of the installation should be considered as a potential suspect. Each component of the installation should be ruled out one-by-one and only then eliminated from the troubleshooting process as the potential problem.

  • Routing 3D Blu-ray via a multiroom+ system

    Routing 3D Blu-ray (BR) via a multiroom+ system can be a challenge and in some cases, due to an incompatible mix of displays, will not be possible. Whether or not 3D Blu-ray formats can be routed via a multiroom+ system greatly depends on the mix of HDTVs, their capabilities and the 3D BR source itself.

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  • HDanywhere Modular 8×8, 4×4 and mHub 4K Product Support For Loxone

    HDanywhere Modular 8×8, 4×4 and mHub 4K Product Support For Loxone

    We are pleased to say that we have an IP based ready-made control system driver for Loxone for HDanywhere Modular 8×8 and 4×4 and the mHub 4K. The driver currently supports video switching and may grow to encompass larger parts of the API over time. The driver now comes bundled inside the Loxone Config software so no download is required.

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  • Troubleshooting: “No picture on one of the TVs connected to my matrix”

    In order to effectively troubleshoot this problem, we need to deduce whether or not the matrix, the HDMI cables, extender set, or other connectivity accessories such as wallplates, repeaters or cable joiners are at fault.

    Troubleshooting Step 1

    Swap the outputs over on the matrix to see whether the problem follows the cable run, or stays associated with the HDMI port. This will help us decide whether it is the cable run or the matrix at fault.

    Outcome 1: Problem follows the cable.

    You have isolated the issue to be associated with that particular cable run and TV. If possible, try an alternative HDMI cable (such as the one connected to another TV on the matrix) to deduce whether a known to be working cable solves the issue. If it does, there is a good chance that the original HDMI cable is at fault and requires replacing.

    Outcome 2: Problem stays with the port on the matrix.

    You have isolated the issue to be associated with that particular HDMI port on the matrix. This issue could be hardware or software related.

    Firstly, to rule out whether it is a software issue, follow the hard reset procedure (described in manual) to reset the matrix software. If this does not revive the troublesome HDMI port, it is likely that there is a hardware fault with the matrix.

    In this case, Contact Customer Services. for a replacement unit.

  • Sky HD Freezes / Locks Up / Powers Off / Non-responsive

    Sky HD and Sky+HD boxes freezing, locking up, powering themselves off etc are not uncommon. A quick google search will reveal just how many people suffer from this occurrence.

    Their connection to other devices is in most cases not the cause of the Sky box fault.

    In order to resolve this issue, HD Connectivity’s experience is that a full Sky system reset is the best medicine. Instructions on how to do this can be found here: Sky box full system reset

  • Control Drivers for Modular Series (IP / RS232 / IR) – Modular 4×4, Modular 8×8 and mHub 4K (IP)

    Control Drivers for Modular Series (IP / RS232 / IR) – MOD44 and MOD88 & mHub 4K

    We have ready-made control system drivers available for Modular series systems for the major control systems used in the UK. These are currently IP based.

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