HDanywhere video distribution systems require a single network cable to be run from each HDTV location, back to a central point. Some single wire systems use HDBaseT technology to transmit over 1 x Cat5e/6/7 cable up to a 100 / 328 ft metre distance.
This article is designed to give you a good overview of the standard of wiring needed for a HDBaseT system. For a detailed, official set of guidelines issued by HDBaseT click here.
Routing 3D Blu-ray (BR) via a multiroom+ system can be a challenge and in some cases, due to an incompatible mix of displays, will not be possible. Whether or not 3D Blu-ray formats can be routed via a multiroom+ system greatly depends on the mix of HDTVs, their capabilities and the 3D BR source itself.
Important:
In most cases, if you are experiencing green screen on your display then this is often down to the HDMI cable in between. A quick way to test to see if this is the case is to replace your existing HDMI cable with our range of 4K or 8K HDMI cables. If that doesn’t work, move your HDMI source to another display in your property (use a different HDMI cable), connect it up and observe to see if the same behaviour follows the box. This will help you determine if the issue is the cable or the HDMI source.
The article below describes how to troubleshoot a green screen when using a HDANYWHERE product, if you are having green screen issues and you do not own a HDA product then we recommend you buy our 4K or 8K HDMI cables and give that a go first – they come with free shipping!
There is no picture or maybe a green screen following standby or when switching between source devices via a matrix. Most often this problem occurs once the TV goes to standby, and when brought out of standby to an ‘on’ state, it will not handshake properly and green screen instead of video appears.
Green screen flashes generally indicate a HDCP (Digital Content Protection) handshaking issue, or a HDMI hot plug detect issue between that particular source device and display.
We have ready-made control system drivers available for the 4×4 Multiroom+ System (Singlewire HDBaseT, V1, V2 and V3) for the major control systems used in the UK. V1 and V2 drivers are based on RS232 serial connections and V3 drivers are IP or RS232 connections.
Each download package for Control4, AMX, Crestron, Netstream and RTI also includes support for the 4×4 HDMI Matrix (HKM44-UK, both V1 and V2), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).
We have ready-made control system drivers available for the 4×4 HDMI Matrix + IR Passback – HKM44-UK (both V1 and V2) for the major control systems used in the UK.
Each download package for Control4, AMX, Crestron and RTI also includes support for the 4×4 Mutliroom+ Singlewire (HKHA414SW, v1, V2 and V3), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).
With one way IR, the IR travels “backwards” from the TV location to the location of your source device or central matrix. The addition of a “forward” IR path means that IR can be sent 2 ways along the transmission cable, known as “two way IR”.
The “forward” IR path takes IR from the central location to the location of the receiver part of the product you are using. Normally this will be the location of a display or projector.
Modular units have the ability to receive Infra-red(IR) commands in two different ways; Code-based IR and Contextual based IR. Code-based IR uses unique codes for each room/output, whilst Contextual IR uses a single set of codes, with the unit determining where the IR command originated.
If you wish to revert the unit to Code based IR control please edit the settings.ini file on the SD card (Please use only PC based systems to edit the SD card contents) and remove the following information.
cir1 = 0x00ff9867
cir2 = 0x00ffd827
cir3 = 0x00ff8877
cir4 = 0x00ffa857
cir1 = 0x00ff807f
cir2 = 0x00ff00ff
cir3 = 0x00ff30cf
cir4 = 0x00ff906f
HDanywhere 2K systems, such as the mHub 2K family, require a single network cable to be run from each HDTV location, back to a central point.
HDanywhere 2K systems use HDMI over Cat technology to transmit over a single Cat5e/6/7 cable up to a 50 metre distance.
IR codes for MHUB systems (not Modular or Multiroom+) including power control available here:
| Error Code | Description |
| 1001 | Corrupt Service Card – Replace the SDCard or format and re-create |
| 1002 | Insert valid SDCard – No card detected or installed in the unit |
| 1003 | Write Protect Mode – SDCard is in write protect mode |
| 1004 | System Failure – MatrixOS is missing from the system and needs to be installed – i.e. rebuild the SDCard |
| 1005 | Insert Service Card – Insert an SDCard with a valid matrix OS firmware image |
| 1006 | Update failed – No firmware image found |
| 1007 | Update failed – Firmware image is corrupt or invalid |
| 1008 | Update failed – Firmware image is too large for the system. |
| 1009 | Remove service card – A bulk update card is installed and the update is complete, ready for a normal service card. |
| 1010 | Onscreen message varies – The unit update has failed and will be showing where internally in the unit it has failed. |
| 1011 | Update failed writing to flash. A critical error and process was stopped |
| 1012 | Communication Fault – The system cannot bring up internal communication bus and is unable to proceed |
| 1013 | Module Fault – Comes with specified module number |
| 1014 | System Fault – An internal IC has failed, indicated by the extended error code |
| 1015 | Input hotplug fault. Unable to enable the hot plug 5V voltage for one or more input modules |
| 1016 | EDID Setup Fault – The system cannot bring up the EDID mixing routines |
| 1017 | Communication fault – The system cannot bring up the 5V I2C communication line |
| 1018 | IR Mux fault – The system cannot bring up the IR Mux subsystem |
| 1019 | IR Capture fault – The system cannot bring up the IR capture subsystem |
| 1020 | Local Network Failure – Unable to ping the local gateway |
| 1021 | Remote Net Failure – Unable to ping DNS servers |
| 1022 | Module Power Fault – The system reports that one of the voltages used to power modules is not functioning correctly |
| 1023 | Network HW Fault – The network hardware has a hardware fault |
| 1024 | Network HW Fault – EDID Read Failure – the system has failed to read the EDID from a connected device |
| 1025 | Network HW Fault – Filesystem Fault – The system has an issue reading from the SDCard |
| 1026 | Network HW Fault – Invalid update URL – The custom URL for retrieving updates is not valid |
| 1027 | Network HW Fault – Discovery failure – the system has failed to enable its auto discovery feature (SDDP) |
| 1028 | Network HW Fault – Invalid Aux MCU – the Component fitted is incorrect |
| 1029 | Update failed – This version is too old for this part |
| 1030 | Invalid Module – A module is inserted in the wrong port |