Category: General articles

  • Basic IR Setup (dos and don’ts) – Multiroom+ and Modular

     Basic IR Setup (dos and don’ts)

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  • MHUB-OS 8: a quick guide to zones

    Zones define a physical space in a property where outputs from MHUB terminate.

    A Zone can include a maximum of 1 video output and a maximum of 4 audio outputs. For example, you can create a zone called “Kitchen” and assign 1 video and 1 audio output to it to provide you with viewable TV and sound. A Zone must contain at least 1 output from an MHUB for it to be addressable for control. Note: outputs can not be shared or split to more than 1 Zone.


    MHUB zones

  • Updating MHUB-OS to a new version

    If you have received a notification in uControl or by email that an update is available for your MHUB-OS then follow these steps to update your system. All updates are now handled by uControl. Please ensure you have installed the latest version.

    If you have not connected to your MHUB before, please follow this guide first – Connecting to a MHUB

    If you have received a notification in uControl or by email that an update is available for your MHUB then chose the correct option below:

    Updating an existing system

    The majority of MHUB customers will be on MHUB-OS 7 and their systems will contain user data which needs updating to the latest version. If this is you then follow these steps.

    1. Click ‘Connect to an exisiting MHUB system’, uControl will scan your network for any MHUB systems
    2. Select your MHUB device
    3. Connect to your MHUB
    4. uControl will show popup message that MHUB-OS requires updating, click ‘update’ and follow on screen prompts

     

    Updating an New system

    This is likely to happen if you have recently bought MHUB and it was shipped to you on older software. You will run through the following steps:

    1. Click ‘CONNECT TO MHUB SYSTEM’, uControl will scan your network for any MHUB systems
    2. Select your MHUB device
    3. uControl will check the current version of MHUB-OS, if an update is required, you will be prompted to update it.
    4. Connect to your MHUB
    5. Perform first boot process.

    Updating to MHUB-OS 8.00 from an earlier version

    If your version of uControl updates to version 2.0 or above automatically, any previous connection to your MHUB will be reset. This is normal and part of the update process. Follow the process as described in ‘Updating a New System’ and uControl will update your system as part of the connection process.


    update-mos

    Follow the instructions within the app to connect back to your system. During this process uControl will check MHUB(s) to see if they also require updating.

    Watch a video of it here:


    Having trouble updating your MHUB, check here –Update Troubleshooting

  • Voice control with Amazon Alexa* using the “MHUB AV” Skill

    HDANYWHERE (HDA) Amazon Alexa App Skill

    *Before you activate the Alexa Voice Service with your MHUB, make sure Amazon support your territory and version. We cannot guarantee voice services or offer support to those territories not officially supported by Amazon. Check here: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202207000

    What you need to get your MHUB to respond to voice commands:

    1. You have completed the first-boot procedure within MHUB-OS
    2. You have MHUB-OS version 8.10 or higher installed on your MHUB
    3. You have an active HDA Cloud account
    4. You have downloaded uControl packs for all displays and source devices you want to control
    5. You have completed input mapping in MHUB-OS
    6. You have an active Amazon account
    7. You have an Amazon Alexa enabled device, such as Amazon Dot/Echo/Show

    Setting up AV Skill

    Configure voice commands to do exactly what you want

    Let’s take the command “Alexa, Turn on football” as an example.

    It might appear like a very simple command but there are a number of things that need to happen in order to watch football! First the TV might need to turn on, but in which room? The volume might need to be set to a desired limit. The correct source input might need to be selected on MHUB and finally that source will need to navigate to the channel hosting the football.

    You can configure all those actions in what we call a “Sequence”.

    Taking the example above:
    Alexa (this wakes up your Amazon Dot/Echo/Show)
    Turn on… (this invokes the smarthome skill)
    football (this is your custom name for the Sequence, it can be anything you want)

    Inside MHUB-OS we can configure exactly what “football” does.

    • You can select if you want MHUB to turn your TV on and adjust the volume
    • You can tell MHUB to switch to the source device with has the football on it
    • You can instruct MHUB to change the channel on that source device

    Read more about Sequences and Scheduling.

    Troubleshooting

    • When searching for devices, nothing is found
      1. Check you cloud account details were entered correctly
      2. Ensure only 1 system is linked with the cloud account being used
      3. Ensure you have backed up the system to cloud after configuring the Alexa Skill on MHUB-OS
    • When you try to control a zone Alexa says the command isnt supported
      1. Ensure there are no other devices linked to the Alexa that have the same name as the zone.

    Here’s a table of all the commands you can tell your MHUB to do…

    Now you’re ready to go. Take a look at a full list of commands that you can say to your Echo.

  • HDANYWHERE product information on power usage and BTU outputs

    The table below details the PSU DC rating, the system power draw in watts and BTU(British thermal unit) heat output of each device.

    Product Code Release PSU Rating (DC) Power Draw (watts) BTU

    XTND
    XTND2K30 2017 5V 1A 2.5 9
    XTND4K40ARC 2018 24V 1A 20 68
    XTND4K100TPC 2018 24V 1A 12 41

    MHUB
    MHUBAUDIO64 2018 24V 13.4A 520 1774
    MHUBMAX44 2018 24V 2.71A 19.2 66
    MHUB431U 2018 24V 2.71A 36 123
    MHUB862U 2018 24V 2.71A 28 198
    MHUBPRO4440 2018 24V 2.71A 40 136
    MHUBPRO8870 2018 24V 6.3A 98 334
    MHUB4K44PRO 2016 24V 2.71A 42.72 146
    MHUB4K88PRO 2016 24V 6.3A 100 341
    MHUBPRO24440 2019 24V 5A 68 232
    MHUBPRO288100 2019 24V 6.3A 130 444

    SPLITTERS AND SCALERS
    SPLITTERMAX12 2019 5V 1A 2 7
    SPLITTERMAX14 2019 5V 1A 2 7
    SIGNALMANAGER 2018 5V 1A 1.65 6

  • Unable to get HDR through MHUB or XTND to TV / Projector

    If your MHUB is marked with “TPC” then it is capable of passing a HDR picture to your display. There are a number of reasons why HDR may not be fed through your HDA device. This support post aims to troubleshoot the most common reasons and how to resolve them.

    Important: there are different versions of HDR, make sure your display supports the format your source is outputting!
    There are multiple variants of HDR such as HLG, HDR10+ and Dolby Vision, please ensure your display supports the relevant HDR technology.

    When connecting your HDR enabled source and display to a HDA system you may need to adjust some settings to get it to work.

    1. First, disconnect the source and connect it directly to your display. Do you get HDR?
    2. Ensure you are using High Speed HDMI Cables, this is important as long HDMI cables (over 5m) unless Active or Fibre will not work.
    3. Was you HDA device manufactured before 2019? Does it have TPC markings or 18G/18Gbps on it anywhere? If it doesn’t then there is a good chance that your HDA device does not support HDR as it was made before the specification was finalised.
    4. Does your HDA device support scaling? If so please ensure it is set to bypass.
    5. Copy or set a custom EDID directly from your display. This post explains how to copy EDID directly from your display.

  • Modular 8×8 Firmware version 1.5.100 – IMPORTANT

    On Monday 18th of May we rolled out a firmware release to all live Modular 8×8 units. Whilst the update was being delivered to the units we suffered an ISP issue causing the update file to be corrupted in some instances. Most units will repair themselves automatically. If your unit is displaying a ‘1021 cant reach gateway’ error or stuck in a boot loop please follow the instructions below

    1. Remove and re-insert the SDCard from the slot on the front by pressing it once to pop it out and press again to pop it back in. This should resolve things in most cases. (This may need to be repeated if the first attempt fails)

    2. In more rare cases, it may be that removing all of the cat5 cables from any HDBaseT outputs and then removing and replacing the SDCard is required.

    3. In extreme instances, a manual software update is required. To perform this, the SDCard needs to be fully removed from the unit and placed in a Windows based PC. Open The SD Card and remove all files except the ‘SETTINGS.INI’ File. Then file below needs to be downloaded, extracted, then the three files within need to be placed on the root of the 8×8 SDCard. Once there, the card can be inserted back into the 8×8, it should reboot and apply the correct software. Normal operation of the 8×8 will then resume.

    If none of the above works, or you require further assistance please contact the technical team via phone or email on 01684576348 & support@hdanywhere.com

    Firmware files – Download

  • Basic IR Setup (dos and don’ts) MHUB Range

    Basic IR Setup (dos and don’ts)

    ir-magic-eye

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  • XTND 2K (30) Short run adjust settings (XTND2K30)

    If you find that you have no picture or poor picture quality, you may need to adjust the EQ settings on your XTND 2K30 based on the approximate distance of your cable run. If you have any patch points add an additional 10% onto your effective distance. The below diagram shows the correct switch settings for various lengths of cable run. We suggest working from the maximum distance and working down if you are unsure of the length of your cable run.

  • Daisy Chaining IR – How To

    Daisy chaining IR can allow you to connect the IR systems of 2 devices. This allows IR to pass from one device to another

    This does not work for HDMI Mirrored ports.

    a) The diagram below shows how you can link two HDA devices, such as an MHUBU86240 and an XTND4K40TPC using a MHUB + XTND Integration Kit
    Screenshot 2020-12-08 at 14.29.15

    b) This second diagram shows how you would connect a HDA system to a 3RD PARTY extender or device such as a Harmony Remote by Daisy-chaining the IR transmitter from the 3RD party device and the IR receiver included with the MHUB system.

    Screenshot 2020-12-08 at 14.21.04

    c)

    Screenshot 2020-12-08 at 14.21.04