Support HDA System

Author: HDA Support Team

  • RS232 Serial, IR and IP Codes for discontinued HDanywhere products

    RS232 Serial and IR Codes for HDanywhere – HKM42-UK, HKM42BTP,  HKM44-UK – HKHA414SW – HKHDA44P

    The documents below contain the RS232 serial, IR codes and IP codes, where applicable, for our HDanywhere matrix range.

    These control codes can be used to integrate our matrix devices with 3rd party remote controls and control systems where we don’t have existing drivers.

    Models covered are HKM44-UK (both V1 and V2), HKHA414SW (V1, V2 and V3). Codes are broken down into separate documents, appropriately titled.

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  • Control Drivers for 8×8 Multiroom+ System – HKHA818SW

    Control Drivers for 8×8 Multiroom+ System – HKHA818SW

    We have ready-made control system drivers available for the 8×8 Multiroom+ System (Singlewire HDBaseT) for the major control systems used in the UK.

    Each download package also includes support for the 4×4 Mutliroom+ Singlewire (HKHA414SW, V1, V2 and V3), 4×4 Multiroom+ POE (HKHDA44P)  and the 4×4 HDMI Matrix (HKM44-UK, both V1 and V2).

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  • Control Drivers for 4×4 HDMI Matrix + IR Passback – HKM44-UK

    Control Drivers for 4×4 HDMI Matrix + IR Passback – HKM44-UK

    We have ready-made control system drivers available for the 4×4 HDMI Matrix + IR Passback – HKM44-UK (both V1 and V2) for the major control systems used in the UK.

    Each download package for Control4, AMX, Crestron and RTI also includes support for the 4×4 Mutliroom+ Singlewire (HKHA414SW, v1, V2 and V3), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).

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  • Control Drivers for 4×4 Multiroom+ System – HKHA414SW

    Control Drivers for 4×4 Multiroom+ System – HKHA414SW

    We have ready-made control system drivers available for the 4×4 Multiroom+ System (Singlewire HDBaseT, V1, V2 and V3) for the major control systems used in the UK. V1 and V2 drivers are based on RS232 serial connections and V3 drivers are IP or RS232 connections.

    Each download package for Control4, AMX, Crestron, Netstream and RTI also includes support for the 4×4 HDMI Matrix (HKM44-UK, both V1 and V2), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).

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  • Troubleshooting: Green screen

    Important:
    In most cases, if you are experiencing green screen on your display then this is often down to the HDMI cable in between. A quick way to test to see if this is the case is to replace your existing HDMI cable with our range of 4K or 8K HDMI cables. If that doesn’t work, move your HDMI source to another display in your property (use a different HDMI cable), connect it up and observe to see if the same behaviour follows the box. This will help you determine if the issue is the cable or the HDMI source.

    The article below describes how to troubleshoot a green screen when using a HDANYWHERE product, if you are having green screen issues and you do not own a HDA product then we recommend you buy our 4K or 8K HDMI cables and give that a go first – they come with free shipping!

    Symptom:

    There is no picture or maybe a green screen following standby or when switching between source devices via a matrix. Most often this problem occurs once the TV goes to standby, and when brought out of standby to an ‘on’ state, it will not handshake properly and green screen instead of video appears.

    Green screen flashes generally indicate a HDCP (Digital Content Protection) handshaking issue, or a HDMI hot plug detect issue between that particular source device and display.

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  • Sky HD Freezes / Locks Up / Powers Off / Non-responsive

    Sky HD and Sky+HD boxes freezing, locking up, powering themselves off etc are not uncommon. A quick google search will reveal just how many people suffer from this occurrence.

    Their connection to other devices is in most cases not the cause of the Sky box fault.

    In order to resolve this issue, HD Connectivity’s experience is that a full Sky system reset is the best medicine. Instructions on how to do this can be found here: Sky box full system reset

  • Routing 3D Blu-ray via a multiroom+ system

    Routing 3D Blu-ray (BR) via a multiroom+ system can be a challenge and in some cases, due to an incompatible mix of displays, will not be possible. Whether or not 3D Blu-ray formats can be routed via a multiroom+ system greatly depends on the mix of HDTVs, their capabilities and the 3D BR source itself.

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  • HDMI over Cat5 – Installer Required Knowledge

    Top issues in Cat5e/6 installations

    As an installer tasked with distributing HDMI signals over Category 5e/6 cable, it is useful to understand some crucial elements that makeup the HDMI signal. How it leaves the transmitter and ideally how it should still look when the receiver receives it.

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  • HDMI over Twin Cat 5 Wiring Guidance

    Before you install a TwinWire system or as part of the troubleshooting process, we recommend reading this infosheet relating to important aspects of the Cat cabling – the digital pipeline for your system.

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  • HDBaseT Wiring Guidance

    HDanywhere video distribution systems require a single network cable to be run from each HDTV location, back to a central point. Some single wire systems use HDBaseT technology to transmit over 1 x Cat5e/6/7 cable up to a 100 / 328 ft metre distance.

    This article is designed to give you a good overview of the standard of wiring needed for a HDBaseT system. For a detailed, official set of guidelines issued by HDBaseT click here.

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