Sky HD and Sky+HD boxes freezing, locking up, powering themselves off etc are not uncommon. A quick google search will reveal just how many people suffer from this occurrence.
Their connection to other devices is in most cases not the cause of the Sky box fault.
In order to resolve this issue, HD Connectivity’s experience is that a full Sky system reset is the best medicine. Instructions on how to do this can be found here: Sky box full system reset
Finding the IR window on your source device can be difficult if it isn’t mentioned in your user manual or is marked clearly on the front of your device. A very common device is Sky+HD and Virgin’s Tivo boxes. Below, we’ve marked where the IR windows are on these devices for easy installation.
Can’t find the source device that you we’re looking for? Please email us with a request and we will make it available online the next working day.
Still having problems with your IR setup?
Please check our HDanywhere IR wiring setup diagrams or have a look at our IR troubleshooting video