Our Customer Promises
Same day dispatch
Orders placed before 3pm are dispatched same day.
Free UK postage on everything.
Standard postage is FREE for every purchase.
Here when you need us.
Before or after your sale, connecting a single cable or installing a multiroom system – our team of real world experienced, knowledgeable support staff will ensure that your product selection right through to installation is a success.
Just call 0844 351 0190 (national rate) or email us for any help you need
Continual improvement
Our aim is to offer a ‘best in class’ experience to our customers. As such we are always looking to improve not just our products, but also our service and support for our valued customers. We’re always willing to listen to your feedback on how we can tweak and improve to be the best, email improve@hdconnectivity.com
Our Customer Guarantees
Lifetime Cable Guarantee
Our cables are designed and built to last a lifetime. We offer a worldwide lifetime replacement guarantee. If your cable ever fails, you can simply return it to us for a brand new equivalent replacement shipped overnight post.
Need to use this guarantee? Contact us.
Compatibility Guarantee
Connect with confidence. We offer a no quibble; free postage-paid return and full money back promise. If for any reason an HD Connectivity product is not compatible or does not work as expected with your set-up, you may return it to us for a full refund or alternative product within 30 days of the order dispatch date.
Need to use this guarantee? Contact us.
Electrical Hardware Guarantee
No waiting for repairs. We offer a one-year worldwide replacement guarantee covering electronic devices. You can use our free postage-paid returns service to send your faulty device back to us for a brand new equivalent replacement shipped overnight.
Need to use this guarantee? Contact us.